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Cancellation & Refund Policy

Last updated 23 October 2026

Nilav is a subscription service for generating content with AI. This page explains how to cancel, what happens to your plan and credits when you do, and when we refund a payment. Payments are processed by Razorpay.

Cancelling a subscription

  • You can cancel any time from Settings → Billing → Cancel subscription. It takes effect immediately for future billing: you will not be charged again.
  • You keep your plan and its remaining credits until the end of the billing period you have already paid for. After that your account stays open without a plan, and you can subscribe again any time.
  • Top-up credits you bought separately stay in your account until they expire.
  • If you pay with UPI AutoPay or a card mandate, you can also revoke the mandate from your bank or UPI app; we treat that as a cancellation.

Refunds

  • New subscriptions: if Nilav isn’t right for you, ask within 7 days of your first payment for a plan and we refund it in full, provided you have used less than 20% of that period’s credits.
  • Renewals: renewal payments are not refundable, because you can cancel before any renewal. If a renewal was charged and you have not used any of the new period’s credits, write to us within 48 hours of the charge and we will refund it and cancel the subscription.
  • Top-ups: refundable within 7 days of purchase if none of the top-up credits have been used. Top-up credits are valid for 12 months.
  • Errors on our side: duplicate charges, or a charge for which no plan or credits were delivered, are refunded in full, whenever you notice.
  • Failed generations: if a generation fails, its credits are returned to your balance automatically. You don’t need to ask.
  • Unused plan credits do not roll over to the next period and are not refundable as cash.

How to request a refund

Email support@herantes.com from the address on your account with the payment date and amount (or the payment ID from Settings → Billing). We reply within 2 business days.

Approved refunds are issued through Razorpay to the original payment method. Razorpay typically returns the money within 5–7 business days; your bank may take longer to show it. Refunds are made in the currency you paid in.

Delivery

Nilav is a digital service. A plan’s credits are added to your account as soon as the payment is confirmed, usually within a minute. Nothing is shipped physically. If your credits haven’t arrived within an hour of a successful payment, contact us and we will fix it or refund you.

Contact

Nilav is operated by Herantes.

Email: support@herantes.com